Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kapusta1152 on January 11, 2010, 04:26:40 PM

Title: How SIP server can modify the call id?
Post by: kapusta1152 on January 11, 2010, 04:26:40 PM

Hello,

Does  Genesys SIP server  7.6 modify the call id?
Please describe some scenarios if possible.

Thanks,

Title: Re: How SIP server can modify the call id?
Post by: cavagnaro on January 11, 2010, 10:54:09 PM

What do you mean?

Title: Re: How SIP server can modify the call id?
Post by: Timur Karimov on January 12, 2010, 06:26:00 AM

[quote author=kapusta1152 link=topic=5062.msg22460#msg22460 date=1263227200]
Hello,
Does  Genesys SIP server  7.6 modify the call id?
Please describe some scenarios if possible.
Thanks,
[/quote]
Hi there!

I know only one posible scenarios for this - network transfer call from one site to another in multi-site solution.
But if it bring the error in your envrovment - you can try different type the ISCC routing type to avoide this situation. Also from statistic side you can configure your stat and icon server to  you original call id to call tracesing instead the changed one.


Hope it's helpfull for you
WBR Thaler

Title: Re: How SIP server can modify the call id?
Post by: kapusta1152 on January 12, 2010, 10:40:17 PM

Your answer is excellent!  This is exactly what taking place with our SIP 7.6  environment after network transfer.