Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mdewhurstuk@gmail.com on January 15, 2010, 02:00:17 PM

Title: Dialogic Port Status
Post by: mdewhurstuk@gmail.com on January 15, 2010, 02:00:17 PM

Hi we have a setup with 4 dialogic cards (intel SR5.1.1) with 30 ports each using VTO.

So in total we have 120 ports. The strange thing is 3 of the cards work fine 90 ports, but one card when ever we call a port we just get silence.

I have checked the status in CCP and you can see when we call the port its in status call inbound. I have checked the config and all the ports are setup the same VTO Port - Place - Place Group.

So i suspect that the issue lies on the card or on the PBX setup (at which i become stuck). Is there any way/tool to check if the ports are working correctly outside of Genesys?

I have the feeling that the card isnt working (hardware error) but the PBX config is wrong. Either way i would like to be able to test this or be sure that the error is not on Genesys side.

Hope u can help Michael

Title: Re: Dialogic Port Status
Post by: CTIgem on January 15, 2010, 06:40:25 PM

There is voice demo program when you install dialogic.
Open a channel on the port that you are having a problem with and try to make some calls.
There is castrace for T1 but not sure for E1 to trace it.

Title: Re: Dialogic Port Status
Post by: mduran22 on January 22, 2010, 06:04:51 PM

It sounds like you have configured the ports on the switch, but have you associated them to channels within the VTO application under the channels section?