Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tambo on January 15, 2010, 09:09:55 PM

Title: Making new statistic in P_SS
Post by: Tambo on January 15, 2010, 09:09:55 PM

I am new to this forum and fairly new to Genesys. I need to create a new stat in the P_SS_RT to give me the longest queueing call time of the day. I just dont know what Category, MainMask etc to enter with values.........any ideas? ???

Title: Re: Making new statistic in P_SS
Post by: tony on January 15, 2010, 09:41:19 PM

Hi Tambo - I am unfamiliar with the term P_SS_RT... is that Real-Time or Historical Reporting..?

TT

Title: Re: Making new statistic in P_SS
Post by: Tambo on January 15, 2010, 09:55:15 PM

real time stats server

Title: Re: Making new statistic in P_SS
Post by: tony on January 16, 2010, 11:59:30 AM

Then the statistic composition is irrelevant.  To obtain the "longest" of any statistical value means comparing it to all other results using the statistic composition.  Using real-time tools to achieve this is not impossible - but I think you need to look at achieving this through Historical reporting.

TT

Title: Re: Making new statistic in P_SS
Post by: Tambo on January 18, 2010, 05:41:32 PM

Thanks for this TT. The business head for this dept had this before Genesys in real time and wants it now. Any suggestions??

Title: Re: Making new statistic in P_SS
Post by: ecki on January 18, 2010, 11:19:41 PM

Hi.

Here is the statistic definition
[Longest_waiting_Call]
Category=MaxTime
MainMask=CallWait
Object=Queue,RoutePoint,GroupQueues
Subject=DNAction

Set this time profile under TimeProfiles section

[TimeProfiles]
GrowingDay,Growing=00:00

Put this in to options of your CCPulse stat server application in CME, start CCPulse, add this stat in to your template with collection interval type growing and select GrowingDay.

This will give you the longest queue wait time for the current day. This stat will be cleared after midnight. If you wish to show the max waiting time for the previous day, you would have to enable historical reporting for your CCPulse and configure CCA to collect statistics you need in CCPulse.

H.

Title: Re: Making new statistic in P_SS
Post by: Tambo on January 19, 2010, 09:13:39 AM

H, cheers for this

Hopefully this will put a smile on his face

i'll crack on with this today

Tambo