Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nishantank on January 18, 2010, 01:07:30 PM

Title: Which OS Version
Post by: nishantank on January 18, 2010, 01:07:30 PM

Hi
I am doing a design document for a new client (1st time for me to do design doc).
I want to know the version of Windows Server 2003 OS that should be suggested to the client:
Windows Server 2003 Standard Edition
Windows Server 2003 Enterprise Edition

32-bit or 64-bit ???

Note: The client has decided to deploy the Genesys solution on Virtual Machines (using VMWare). So I need to know the OS version supported on VMWare.

Title: Re: Which OS Version
Post by: Steve on January 18, 2010, 05:04:25 PM

According to the V8 supported operating environment doc -

[quote]Product certification will be performed primarily for VMware ESX Server - the bare-metal (deployed without
host operating system) virtual engine of Virtual Infrastructure 3 (VI3).[/quote]

So you don't need Windows on the host, and the guest OS will depend on which app you are deploying, again refer to the SOE doc.

Title: Re: Which OS Version
Post by: nishantank on January 18, 2010, 05:59:40 PM

Thanks Steve
If it makes any difference, I am deploying version 7.6 and not 8.

The complete solution is being deployed on 3 virtual servers.
Server 1: Framework and CCA Reporting Components
Server 2: Interaction Routing Solution and TServer (Alcatel 4400)
Server 3: Infomart Solution

What should be the ideal host OS for each server then?

Regards
Nishant Tank

Title: Re: Which OS Version
Post by: Steve on January 19, 2010, 08:56:50 AM

[quote]Genesys supports VMware for its products and solutions from release 7.5 onward, and will accept service
requests for product issues reported while using Genesys on VMware.[/quote]

Again this is on ESX Server, so no host OS. The doc doesn't specify Standard or Enterprise edition for the guest OS, so I would probably go for Standard, simply on a cost basis. 

Title: Re: Which OS Version
Post by: nishantank on January 19, 2010, 10:02:53 AM

Thanks Steve.
That really helped me.

Regards
Nishant Tank

Title: Re: Which OS Version
Post by: rkpatel78 on January 19, 2010, 04:22:55 PM

http://www.vmware.com/products/esxi/

this is give you more info. for Genesys applications it does not matter which host os you are using.