Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Silent on January 19, 2010, 07:53:01 PM

Title: Transfer chat interaction
Post by: Silent on January 19, 2010, 07:53:01 PM

Hello All,

Can anyone know,In Genesys Chat, what is the best method to transfer chat interaction from 1 agent to other.


Thanks -

Title: Re: Transfer chat interaction
Post by: YevgeniyP on January 20, 2010, 06:32:45 AM

Use method Transfer in Interaction Server API and process Invite on agent_2 side properly (connect to the chat session specified in interaction properties).
There are also some details about visibility mode (silent, coaching) but it's a next step.

YP