Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kip1 on January 21, 2010, 08:46:03 AM

Title: Transfer on RequestReleaseCall instead of dropping the call
Post by: kip1 on January 21, 2010, 08:46:03 AM

Hi all, Is it possible on [b]RequestReleaseCall[/b] to transfer the call to queue instead of dropping it.

The force will be with you......always

Title: Re: Transfer on RequestReleaseCall instead of dropping the call
Post by: Fra on January 22, 2010, 12:41:40 AM

If your request is to RELEASE the call, how could the Tserver and the switch interpret it as a transfer??

Fra

Title: Re: Transfer on RequestReleaseCall instead of dropping the call
Post by: rpenney on January 22, 2010, 08:35:58 AM

Its called "Take-Back and Transfer" and I haven't seen it work on any switch other than an Intelligent Network SCP with a Network TServer

Title: Re: Transfer on RequestReleaseCall instead of dropping the call
Post by: rpenney on January 22, 2010, 08:38:10 AM

I forgot to mention that while it is (usually) not possible to transfer instead of release, you can emulate it in your softphone.

Of course if you gave a bit more info of why you want to do this... :)