Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shaveta on January 22, 2010, 11:22:28 AM

Title: Error :Missing Paramter srlID in Chat Transcript object
Post by: Shaveta on January 22, 2010, 11:22:28 AM

Hi All ,

I am using the function Chat Transcript properties in IRD to collect the chat transcript , when the customer requests it .

I am getting the following error in the URS logs
=======================

65202(--)Shaveta:6130(fd=628) message EventPrivateInfo
AttributeExtensions [193] 00 01 03 00..
'Envelope3rdServer'(list) 'Service' 'Email'
                          'Method' 'ChatTranscript'
                          'Parameters'(list) 'FaultCode' '201'
                                            'FaultString' '11:01:21.153 Server: EmailServerJava_761 Msg: Missing parameter 'SrlId''
AttributeConnID 386901c53119f03a
AttributeCustomerID 'Resources'
AttributeReferenceID 180
AttributePrivateMsgID 5
16:31:21.153_T_I_386901c53119f03a [14:32] EventPrivateInfo is received for tserver InteractionServer[ChatSwitch] (this dn=)
16:31:21.153_I_I_386901c53119f03a [09:05] >>>>>>>>>>>>resume interpretator(0)
    _I_E_386901c53119f03a [09:05] error in strategy: 0013 Remote error
    _I_I_386901c53119f03a [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING: FaultString:11:01:21.153 Server: EmailServerJava_761 Msg: Missing parameter 'SrlId'|FaultCode:201|return:error

16:31:21.153 Int 22000 201 11:01:21.153 Server: EmailServerJava_761 Msg: Missing parameter 'SrlId'
16:31:21.153_T_I_386901c53119f03a [14:1e] send to tserver InteractionServer[ChatSwitch] TRequestPrivateService on dn asl_Chat request transcript send strategy: server , type 63, service Ixn, method StopProcessing
request to 65202(--) message RequestPrivateService

I have used the following parametrs in the object Chat Transcript object
Email Server = name of the installed email server
Output Queue = Configured output queue for the same
Standard = <NULL>

Address = Use customer profile
Result =Attach output value

please let me know if someone has an idea

Thanks
Shaveta

Title: Re: Error :Missing Paramter srlID in Chat Transcript object
Post by: René on January 22, 2010, 12:45:59 PM

Hi,

Parameter "Standard" cannot be empty. It must contain reference to selected Standard Response. When you click on this input box it should display list of available Standard Response. If there is no one available you must create it using Knowledge Manager.

R.

Title: Re: Error :Missing Paramter srlID in Chat Transcript object
Post by: Shaveta on January 26, 2010, 09:17:23 AM

Thank you for the help
I have used the knowledge manager to create the standard response and am now not getting the "missing SrlId error"

Thanks :)

Regards,
Shaveta