Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: zubr83 on January 25, 2010, 12:41:27 PM

Title: Custom Fields in OCS + GAD
Post by: zubr83 on January 25, 2010, 12:41:27 PM

Hi All!

I need some consultation in my problem

Soon we will use Outbound and we need to create some custom fields in calling list.

In CME I created some field (e.g firstname with type User-Defined-Field)
Aslo created Format (e.g. test1) included my custom field
Then created TableAccess, CallingList and Campaign.

In OCM I filled calling list with some test data and started campaign, but when Agent that belongs to Outbound group logins into GAD and trying to access active campaign it receives message "No contact Available on test1 campaign"

What I`m doing wrong?
Maybe I must use some disposition codes for this custom fields?

Title: Re: Custom Fields in OCS + GAD
Post by: ecki on January 25, 2010, 01:48:01 PM

Hi,

Try to play with "Daily_From" and "Daily_Till" or change Time Zone.

e.

Title: Re: Custom Fields in OCS + GAD
Post by: zubr83 on January 25, 2010, 03:18:06 PM

Yes, changed timezone to GMT in CallingList in OCM and all works fine!

Thanks ecki!