Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesys rookie on February 02, 2010, 06:18:51 PM

Title: Question about HA and Multimedia
Post by: genesys rookie on February 02, 2010, 06:18:51 PM

Hi !!

Anybody know if the Multimedia components (chat / mail) have the option to "HA" high availability ?

Regards

Title: Re: Question about HA and Multimedia
Post by: René on February 02, 2010, 07:14:18 PM

Hi,

Yes, Multimedia solution does support HA. You can find list of supported modes in the document "Multimedia 7.6 User's Guide", chapter "Load Balancing and Backup Configuration".

R.

Title: Re: Question about HA and Multimedia
Post by: Timur Karimov on February 02, 2010, 07:24:01 PM

hi there!
MCR web-chat does not support any canonical HA. you may use the supported way through load balancing on Web API Server.
Java email server is support Warm standby and load balancing.

WBR Thaler

Title: Re: Question about HA and Multimedia
Post by: YevgeniyP on February 03, 2010, 05:36:13 AM

Chat server does support warm standby and chat solution provides HA through load balancing.
In some configuration it can save every message immediately in UCS (performance implication) and if session is lost (chat server crashed) you can route new one to the same agent and he will see the previouse transcript in the history.

YP