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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on February 04, 2010, 02:04:03 AM

Title: GVP 7.6 without SIP server?
Post by: CTIgem on February 04, 2010, 02:04:03 AM

Is it possible?
If IPCS can take SIP, can INVITE come from like asterisk?

Thanks in advance..

Title: Re: GVP 7.6 without SIP server?
Post by: cavagnaro on February 04, 2010, 03:28:37 AM

Sure it can, no matter from where the call comes from, SIP Server is only because you will use SIP Headers to get attached data, after that you can route any SIP Call to GVP and it will take it

Title: Re: GVP 7.6 without SIP server?
Post by: Fra on February 04, 2010, 09:13:04 AM

[quote author=cavagnaro link=topic=5133.msg22714#msg22714 date=1265254117]
Sure it can, no matter from where the call comes from, SIP Server is only because you will use SIP Headers to get attached data, after that you can route any SIP Call to GVP and it will take it
[/quote]

well, not "only", it's also the integration point with the Framework.

F

Title: Re: GVP 7.6 without SIP server?
Post by: René on February 04, 2010, 10:07:09 AM

Hi CTIgem,

As SIP protocol is used it's possible to use any SIP-enabled device to talk to GVP. However, there are just few SIP devices (gateways) that have been tested with GVP so Genesys does support these only. Unfortunately, Asterisk doesn't belong to this group.

You can find mentioned list in the document "Genesys Supported Media Interfaces Reference Manual".

R.

Title: Re: GVP 7.6 without SIP server?
Post by: smile on February 04, 2010, 10:41:19 AM

you will need to configure GVP in 'in-front' mode. Also, there is some tuning neediness when connecting GVP to other switch. When i tried to configure GVP with some SS7 gateway - it was really not to easy, but GVP+Tserver SIP work fine with it in behind mode, with special parameters on DNs.

Title: Re: GVP 7.6 without SIP server?
Post by: CTIgem on February 04, 2010, 11:23:42 AM

Thanks, Guys.
I think I got the idea of getting the inbound calls.
Now I need to send calls to remote agent from IPCS.
So it would look something like this

        -->IPCS-->Asterisk-->VPN-->Remote Agents
In theory, it should work.
How feasible is this solution?

Again, Thanks.

Title: Re: GVP 7.6 without SIP server?
Post by: smile on February 04, 2010, 11:42:24 AM

who will initiate a call from IPCS? do you have OBN?
as "in face" solution i can suppose to use special prepared xml which will transfer the inbound call to external number...

[quote author=CTIgem link=topic=5133.msg22722#msg22722 date=1265282622]
Thanks, Guys.
I think I got the idea of getting the inbound calls.
Now I need to send calls to remote agent from IPCS.
So it would look something like this

        -->IPCS-->Asterisk-->VPN-->Remote Agents
In theory, it should work.
How feasible is this solution?

Again, Thanks.

[/quote]

Title: Re: GVP 7.6 without SIP server?
Post by: CTIgem on February 04, 2010, 12:15:57 PM

I'm thinking VXML transfer to softwitch should work.
Within VXML, something like, some_asterisk_queue@asterisk_server might work. I think.

Title: Re: GVP 7.6 without SIP server?
Post by: CTIgem on February 04, 2010, 04:53:13 PM

cavagnaro,

Looking at the install doc, IPCS will take sip message "sip:1111@gw:5060" with out the Resource Manager configured in IPCS. Is that right?

Title: Re: GVP 7.6 without SIP server?
Post by: cavagnaro on February 05, 2010, 01:28:08 AM

Yup, where 1111 will be one of the DIDs you created and provisioned with on your application.

Title: Re: GVP 7.6 without SIP server?
Post by: CTIgem on February 05, 2010, 01:05:21 PM

Thanks.
Good to know!