Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: smile on February 04, 2010, 12:42:31 PM

Title: GCP7-DIV Certification
Post by: smile on February 04, 2010, 12:42:31 PM

Hello All

Has anybody experience in DIV certification? I'm interesting in some examples, peculiarities, main differences from CIV,... Could you share your experience for this?

Title: Re: GCP7-DIV Certification
Post by: borkokrz on February 09, 2010, 06:16:50 AM

DIV is focused on BRD and ARD trainings. You must have deep knowledge on all functions used to build routing strategies. I mean things like SLA, SLR, BusinessRules and also specific options and functions available in IRD.

Title: Re: GCP7-DIV Certification
Post by: smile on February 09, 2010, 12:59:58 PM

Thank you, borkokrz!