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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nemix on February 04, 2010, 03:56:35 PM

Title: Custom Dispositions Tab in Desktop
Post by: nemix on February 04, 2010, 03:56:35 PM

Is there an easy guide to getting the custom dispositions tab to show up in desktop?  Looking through the deployment guide I added the disposition section with its variables in the options tab for the Desktop application object...

Still no dice, no disposition tab.....

Title: Re: Custom Dispositions Tab in Desktop
Post by: René on February 04, 2010, 04:47:50 PM

Hi nemix,

I don't fully understand what you've configured so it would better to start from the beggining.

1/ Add new section "disposition-code" into options of GDesktop application
2/ Add following keys (options) to this new section
    disposition-code-key = DispositionCode
    disposition-code-label = Disposition Code
    disposition-code-values-attribute = DispositionCode
3/ If necessary add other keys (options) as documented in GDesktop Deployment Guide
4/ Define new business attribute using CME (folder Resources/Business Attributes)
    Name: DispositionCode
    Display Name: Disposition Code
    Type: Custom
5/ Add new attribute values = these represent disposition codes that will be offered to an agent
6/ It's done. I think that restart of GDesktop will be needed to apply the changes.

R.

Title: Re: Custom Dispositions Tab in Desktop
Post by: nemix on February 04, 2010, 05:27:41 PM

Ok so good news and bad news...  Those are the steps that I came to in my interpretation of the documentation in the Genesys Desktop deployment guide...  Bad news, is I'm still not seeing anything for disposition code show up in the genesys desktop gui.  : /

I hadn't done a restart of desktop, so I just did that, but still no dice.

The only other thing I see is I didn't have to create a new business attribute of dispositioncode, it was already created.  I'm assuming by default on config db initialization as this is a fresh lab install.  Except it doesn't have a type of custom, it has a type of 'Interaction Operational Attribute'

I'm at a loss as to what to try next.  Perhaps I'll create a new business attribute of a different name, and change all the deskop application variables to point to it?



This is seriously killing me today.

[attachimg=1]

Title: Re: Custom Dispositions Tab in Desktop
Post by: René on February 04, 2010, 05:34:25 PM

Hi,

Honestly, I'm not sure about required type of Business Attribute as it isn't mentioned in the documentation. Maybe the type "Interaction Operational Attribute" is okay.

Please double-check that name of the business attribute is really "Disposition Code". It might be display name and not the name (check properties of the business attribute).

R.

Title: Re: Custom Dispositions Tab in Desktop
Post by: nemix on February 04, 2010, 05:37:26 PM

yup.. looks right to be, but obviously I am missing something somewhere....

[attachimg=1]

Title: Re: Custom Dispositions Tab in Desktop
Post by: René on February 04, 2010, 05:46:22 PM

Your configuration isn't correct as the key "disposition-code-values-attribute" holds the value "Disposition Code" but name of the business attribute is "DispositionCode" (no space between the words).

R.

Title: Re: Custom Dispositions Tab in Desktop
Post by: nemix on February 04, 2010, 06:00:04 PM

Good catch  ;)

I took at the space, and rebooted...  and still no dice, no disposition tab in desktop

[attachimg=1]
[attachimg=2]

Title: Re: Custom Dispositions Tab in Desktop
Post by: René on February 04, 2010, 06:30:31 PM

I don't agree with you as I see it on your screenshot :)