Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on February 05, 2010, 05:55:37 AM
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Hi,
can someone please confirm whether or not it is true that Genesys is going to be completely absorbed into ALU by April? I was at the networking event today and several people have mentioned it. I would assume all of the large vendors would be notified by now if this is true... So, is this just an unfounded rumor or something that I simply managed to miss???
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Not absorved...merged. They are completing the merge of both, shaky stuff for presales and sales guys, for techs not too much.
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It's not likely that they'd make an announcement to the vendors until sometime after the next few days. Genesys' worldwide sales kickoff starts on Monday in Las Vegas, so they need to communicate whatever may be going on internally first, THEN they can clearly outline the plans to partners. It wouldn't be appropriate to do it in the opposite order.
That's not to confirm or deny what may or may not be happening -- mostly because I have no idea since I don't work there anymore. :)
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To be frank, it is kind of silly and irresponsible, because obviously all of competition is already aware of it. To think that somehow announcing it in a nice place after most of the users have been already informed of it by the competitor or a third party is delusional at best.
I am in Japan, Cav is in Peru and even in the remote places like these, both of us hear it during the networking events... Instead of squashing weird rumors and stating exactly what it is, Genesys once again drags its feet and ends up hurting customer confidence. I bet you that it is going to take a lot of people by surprise - not the announcement but that it will be done by April of this year. I bet you that this will raise more questions and only give more reasons to clients to switch.
I do not know about you, but considering lack of strong presence of ALU in Japan, I am certain a lot of people here will go - OH F*CK!
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Tony "woke up".... :o
Genesys have historically been very proud of being Number 1 in Call Centre technologies. I wonder how that honour will be transferrerd to ALU...? :)
Seriously though, this will more than likely have more connotations as the merger moves forwards;
Will ALU look to replace anything currently on offer by Genesys, where synergies exist - and how would they approach that?
Genesys have traditionally been happy working their technologies in the cloud and/or on site, using traditional telephony or IP - I wonder how that will pan out...? Do we all have to go to "ALU" SIP, now...?
Genesys 8 = ALU 1 ?
I'm sure that there are a hundred other things to be discussed - but "shhh", 'cos we don't about it yet... lol
T
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Hum no guys, Genesys will remain as it is as software, the changes are more in the management areas, not in products/development stuff. ALUs intentions is I believe to make this easier for them to manage and control, now it is not Genesys decision but ALUs, so if anyone has to be blame then point it to ALU. Just hope that they don't influence too much on support as they were trying to do, having ALUs support-like in Genesys will be a real pain in the ass...
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[quote author=cavagnaro link=topic=5141.msg22775#msg22775 date=1265641374]
Just hope that they don't influence too much on support as they were trying to do, having ALUs support-like in Genesys will be a real pain in the ass...
[/quote]
Have You feeling that Genesys support much better than ALU? We have some SR in Genesys opened 0,5 year ago and they promise to solve bug maybe at May. We have asked a lot of times when they will do that, no reaction almost at all.
Some additional comment: Genesys support sends email with question in which way You would like communicate by phone or by email? And this is like first reaction in time by internal support rules. And later You will no get reaction for monthes.
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Wasn't the first clues to this at last years GForces when the senior Genesys people suddenly had ALU job titles?
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Our is a much more simple affair - we raise an SR, Genesys says "it's not the current version - upgrade it and then we will talk to you about your problem..."
/rant
[quote author=OXE_4400 link=topic=5141.msg22779#msg22779 date=1265695169]
[quote author=cavagnaro link=topic=5141.msg22775#msg22775 date=1265641374]
Just hope that they don't influence too much on support as they were trying to do, having ALUs support-like in Genesys will be a real pain in the ass...
[/quote]
Have You feeling that Genesys support much better than ALU? We have some SR in Genesys opened 0,5 year ago and they promise to solve bug maybe at May. We have asked a lot of times when they will do that, no reaction almost at all.
Some additional comment: Genesys support sends email with question in which way You would like communicate by phone or by email? And this is like first reaction in time by internal support rules. And later You will no get reaction for monthes.
[/quote]
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Guys,
Though Genesys support is painful but decision of merger certainly not in good taste, at least for customers, if not for sales guys. Be prepared for Snail wave on Genesys movements from here on.
Not Augurs well.
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Hihihihi guys, you will see that Genesys support is heaven compared to ALU, Genesys will try to solve things by doing upgrades or whatever, however ALU can have you 2 years (yes 2 years) without a solution working fine and even each time removing features and lately will tell you that you need to buy a new completely different stuff and additional to see if it works...
So hold on very tight to your chairs and expect the unexpected...
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And why exactly are we still supporting Genesys then even after it ceases to exist?
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...we'll become fans of ALU, by default...
?
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[quote author=Tony Tillyer link=topic=5141.msg22797#msg22797 date=1265807602]
...we'll become fans of ALU, by default...
?
[/quote]
I am already, not completelly, mainly of ALU PBX - OmniPCX Enterprise
:)
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[quote author=victor link=topic=5141.msg22793#msg22793 date=1265790784]
And why exactly are we still supporting Genesys then even after it ceases to exist?
[/quote]
Genesys will continue...only commercial and management part will be changed
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Hi Guys,
It's been a while since I have posted, but wanted to clarify the situation in order to reassure you. Afterall, Genesys was completely absorbed by ALU in 2000 when they bought us! :)
But seriously, there are NO plans to get rid of Genesys - far from it. The announcements focus on the fact that:
- Genesys has been merged with the Enterprise Group of ALU, in order to better address the enterprise market with a broader portfolio of products
- In this merger Genesys becomes a brand instead of a subsidiary.
- Our products remain and the full G8 launch is on track for later this year.
- The Genesys brand is highly valued within ALU and will actually absorb some of the existing (and yet-to-be-launched ALU products), where appropriate.
- G-Force(s) will still exist and be taking place throughout April.
I hope this goes some way to re-assuring you. The confusion may have arisen since the field sales teams are the people most 'integrated'. The former ALU and Genesys sales teams have been very closely aligned in order to improve our ability to serve customers better...
Anyway, hope this helps. We actually held our annual analyst conference a couple of weeks ago in SF and the announcements and vision were very well received. Some of the coverage can be seen on twitter by searching: #GenesysAR
Take Care, Paul
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Paul,
thank you for your follow up.
So, are we still going to have Genesys Tech Support, or will it be ALU Tech Support from now on?
Also, what is going to happen to Genesys Regional Offices? For example, here in Japan we have Genesys Japan office - will it be absorbed into ALU office? If so, what will happen to existing sales and support engineers currently working at Genesys? Will these people just have ALU instead of Genesys on their cards, or will we need to start introducing ALU sales to our existing Genesys clients?
Furthermore, how will it affect Avaya+Genesys configuration - ALU was very focused on OmniPCX rollout here - how will we be able to preserve Genesys PBX-independence? Or is it no longer something available to us?
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Hi Vic,
Those are quite illogical questions you have. You should probably change your horror books you are reading for something more optimistic ;)
e.
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[quote author=victor link=topic=5141.msg22807#msg22807 date=1265881284]
Paul,
thank you for your follow up.
So, are we still going to have Genesys Tech Support, or will it be ALU Tech Support from now on?
Also, what is going to happen to Genesys Regional Offices? For example, here in Japan we have Genesys Japan office - will it be absorbed into ALU office? If so, what will happen to existing sales and support engineers currently working at Genesys? Will these people just have ALU instead of Genesys on their cards, or will we need to start introducing ALU sales to our existing Genesys clients?
Furthermore, how will it affect Avaya+Genesys configuration - ALU was very focused on OmniPCX rollout here - how will we be able to preserve Genesys PBX-independence? Or is it no longer something available to us?
[/quote]
Hi Vic, Here goes...
So, are we still going to have Genesys Tech Support, or will it be ALU Tech Support from now on?
[color=navy]So, technically the Genesys TS group now sits within ALU customer care group, but Genesys will still have dedicated tech support. It's more from a reporting structure...[/color]
Also, what is going to happen to Genesys Regional Offices? For example, here in Japan we have Genesys Japan office - will it be absorbed into ALU office?
[color=navy]Depends on a country by country, city by city basis. We will certainly look to create efficiencies where possible and where it makes sense. Some offices will be merged, others retained. I don't have visibility into specifics with Japan but there certainly wont be some mass consolidation.[/color]
If so, what will happen to existing sales and support engineers currently working at Genesys? Will these people just have ALU instead of Genesys on their cards, or will we need to start introducing ALU sales to our existing Genesys clients?
[color=navy]We will still have dedicated account teams to service customers. That will not change. All sales people will technically be ALU enterprise sales people, but with a wider portfolio of products to offer to your clients![/color]
Furthermore, how will it affect Avaya+Genesys configuration - ALU was very focused on OmniPCX rollout here - how will we be able to preserve Genesys PBX-independence? Or is it no longer something available to us?
[color=navy]Genesys products are and will continue to be platform independent. We certainly would not wish to ruin one of our biggest USP's.[/color]
Anyway, hope this helps...
Paul
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Paul,
ありがとうございます。
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[quote author=victor link=topic=5141.msg22818#msg22818 date=1265949039]
Paul,
ありがとうございます。
[/quote]
and from me to =)
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Ok, it seems like this is just a follow up on the previously discussed plan on moving Genesys into ALU. I guess everyone knew this but me... :-X
Overall, this seems to be a really great idea for Europe, but Japan - I am not sure how exactly it would play out. ALU is not visible here except for on a carrier side, so when you say Alcatel here, it is similar to probably saying Pratt & Whitney in Scotland - yes, we have heard of it, but it is hardly suited for our sheep. ::)
I guess what matters is how we adapt to it. Any thoughts?
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If it is not ALU business there then be sure that it will mantain in that way.
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[quote author=victor link=topic=5141.msg22829#msg22829 date=1266237591]
it is similar to probably saying Pratt & Whitney in Scotland - yes, we have heard of it, but it is hardly suited for our sheep. ::)
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Vic,
Hmm, would that be akin to a Macallan Fine & Rare? ;)
I've been hearing the same as what Paul stated as well as what Cav says. Looks like they aren't going to change the branding or the client facing organization........for now. Management and administration will fully merge according the scuttlebutt I'm hearing.
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[quote author=Guilden_NL link=topic=5141.msg22861#msg22861 date=1266441552]
[quote author=victor link=topic=5141.msg22829#msg22829 date=1266237591]
it is similar to probably saying Pratt & Whitney in Scotland - yes, we have heard of it, but it is hardly suited for our sheep. ::)
[/quote]
Vic,
Hmm, would that be akin to a Macallan Fine & Rare? ;)
I've been hearing the same as what Paul stated as well as what Cav says. Looks like they aren't going to change the branding or the client facing organization........for now. Management and administration will fully merge according the scuttlebutt I'm hearing.
[/quote]
P and W are a yank firm though.........