Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shaveta on February 10, 2010, 12:41:50 PM
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Hello All ,
I have been trying to use Multimedia statistics for quite a while now , But am still unable to use them
I have installed Java MCR extensions and have eServiceContactStat.jar , eServiceInteractionStat.jar and eServiceSystemStat. jar installed in the necessary Stat Server \java\ext folder. Also have enable-java section set to TRUE and have configured java-config section under stat server but am still unable to use the Multimedia stat
I created a new Stat under the Stat server defined as
ChatTotalAnswered
====================
AggregationType --- Total
Category --- JavaCategory
JavaSubCategor -------eserviceinteractionstat.jar:GCHR Total Answered
Objects - Queue,RoutePoint,GroupQueues,Tenant
But when I try to use the stat in CCPulse it shows n/a for the corresponding stat type
Also in the reporting manual it states that Objects should be Tenant , but when I use only Tenant CCPulse does not display my Stat under the Javacategory
Please help
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Try to take the tenant away from the objectlist. I think, that tenant is not supposed to be in there..
So the stat would look like:
ChatTotalAnswered
====================
AggregationType --- Total
Category --- JavaCategory
JavaSubCategor -------eserviceinteractionstat.jar:GCHR Total Answered
Objects - Queue,RoutePoint,GroupQueues