Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: imaki on February 11, 2010, 11:28:11 AM

Title: Tenant based reporting
Post by: imaki on February 11, 2010, 11:28:11 AM

Hi, have any of you tested reporting using tenant level in pulse. I have a problem with following scenario:

Stat:
MainMask CallDistributed
Objects Queue, etc..
Subject DNaction
Formula DCID
Category TotalNumber

Filter:
(MediaType = voice) & (PairExist("xyz", "1") )

I will get only a handful of calls with that combo. But if I remove the DCID, I will get hundreds of calls. And there really are hundreds of distinct calls. So how the Genesys system calculate this kind of stats?

ps. I have to admit, that the statserver and ccpulse versions are 7.1, but I did not find any release notes regarding to this kind behaviour..