Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Helen on February 11, 2010, 12:41:49 PM

Title: Multilingual Chat
Post by: Helen on February 11, 2010, 12:41:49 PM

Hi,
  I am planning to implement a chat environment wherein i can use multiple languages for chatting. Is there a way to achieve this. Will GAD support multiple languages?

Kindly let me know if anybody is aware of this.

Thanks,
Helen

Title: Re: Multilingual Chat
Post by: YevgeniyP on February 16, 2010, 05:39:24 AM

As far as I remember you can have many languages used in one chat session (English, French, Chinese for example) and GAD is capable to show it correctly. It's about just chat messages, not attached data.
YP

Title: Re: Multilingual Chat
Post by: Helen on February 17, 2010, 05:55:55 AM

Hi YevgeniyP ,
        Thanks for ur reply .

From customer perspective i know that they can chat in any language and gad will reflect that..
What i wanted is if customer pings u in french, from gad i shud have the otion to reply back in french.

Kindly let me know how to achieve this...

In Genesys site i have read something about dictionary file. If u have any idea on that, pls explain me...

Thanks,
Helen

Title: Re: Multilingual Chat
Post by: YevgeniyP on February 17, 2010, 09:16:36 PM

Are you looking for language recognition and forcing agent to use particular one?
If agent see the ping in french why would he use something different?

YP