Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Worth on February 11, 2010, 09:40:12 PM

Title: configuring time of day routing outside of the strategy
Post by: Worth on February 11, 2010, 09:40:12 PM

Hello,

I'm trying to think of a way to configure day of week and time of day routing outside of the strategy. I'm open for any options that will allow me to do it outside the strategy. If I do it in the strategy, upon change I will have to recompile the strategy. Also if the business has to change it, then they can log into CME and do it themselves. Thanks for your feedbacks

Title: Re: configuring time of day routing outside of the strategy
Post by: rpenney on February 12, 2010, 12:10:22 AM

You have a few options.
1. Statistical days in CME. There are functions in URS that let you get this information. Have a look in the URS Reference manual
2. Database dipping using the URS DB block
3. Web Services using the URS Web Service block
4. Annex tab configuration using the GetConfig function

Which one to choose is dependant on your environment and needs. I have seen all of these at various customer sites.

Title: Re: configuring time of day routing outside of the strategy
Post by: Worth on February 12, 2010, 04:27:34 PM

thank you very much

Title: Re: configuring time of day routing outside of the strategy
Post by: Timur Karimov on February 13, 2010, 08:57:14 AM

[quote author=rpenney link=topic=5156.msg22816#msg22816 date=1265933422]
You have a few options.
1. Statistical days in CME. There are functions in URS that let you get this information. Have a look in the URS Reference manual
[/quote]

for me Statistical days in CME  - the best way for this task.