Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on February 19, 2010, 02:50:50 PM

Title: [solved]No options in GAD
Post by: vma on February 19, 2010, 02:50:50 PM

Hi,
I have a new problem. I've installed GAD and I can see the login screen. I created an agent and a place and I can login. The problem is that after I press next I can't see any options like voice, email, chat, etc. I'm interested only in e-mail for now.
My GAD application is connected to:
  message server
  Interaction Server
  StatServer

I don't need a T-Server as I'm not interested in voice.
Can you guide me what I have to do so that the email options appear there for me to check it?

Thank you,
Mihai

Title: Re: No options in GAD
Post by: GF on February 20, 2010, 12:19:08 AM

Hi,

Probably it would help you to play with the capacity rules. Have a look at the URS Business Process User's Guide...

GF

Title: Re: No options in GAD
Post by: YevgeniyP on February 20, 2010, 11:39:39 PM

Checkbock for login into email will appear if necessary options provided in GAD configuration. There is one option that contains the list of media types. All these media types presented as separate checkboxes. Unfirtunately I do not remember the option name.
YP

Title: Re: No options in GAD
Post by: Juan Perez on February 21, 2010, 08:01:12 AM

on multimedia section the option is media

media
Default Value: email,chat
This option defines the list of media that is proposed to the agent in the login window.

Title: Re: No options in GAD
Post by: catanirex on February 22, 2010, 09:56:42 AM

Add a connection to UCS, without it email functionality is not fully functioning

Title: Re: No options in GAD
Post by: vma on February 22, 2010, 04:08:05 PM

thank you,
catanirex is right. adding the connection to the UCS made the e-mail checkbox appear!