Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Grzegorz Ostrowski on January 01, 1970, 12:00:00 AM

Title: CCPulse
Post by: Grzegorz Ostrowski on January 01, 1970, 12:00:00 AM

I have installed CCPulse on a workstation and everything is OK when using administrator login (login to the workstation). When login as a user without admin rihts I cannot use it (StatServer is not visible for CCPulse).

Title: CCPulse
Post by: Vic on January 01, 1970, 12:00:00 AM

Have you assigned CCP user rank to the person who logs in?

Title: CCPulse
Post by: gauthier on January 01, 1970, 12:00:00 AM

For a user to be able to use CCPulse he must be part of the advanced user group of the workstation. This is because CCPulse needs to have read and write access to the registry. You can check for this problem in the FAQs on the Genesys tech support website under CCPulse.