Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tambo on March 06, 2010, 05:10:32 PM

Title: Calls answered within 1 minute
Post by: Tambo on March 06, 2010, 05:10:32 PM

Hi,

I'm trying to use the stat    "Total_Calls_Answered_In_Threshold" however when I bring this through on CCPulse it does not give me anywhere to put in my time range in the template wizard ?!?

anyone got any ideas what i'm doing wrong?

cheers

Title: Re: Calls answered within 1 minute
Post by: ecki on March 06, 2010, 11:04:23 PM

Hi,

Can you post the definition of your statistic in Stat server?

e.

Title: Re: Calls answered within 1 minute
Post by: Tambo on March 09, 2010, 05:57:22 PM

Hi,

I found it in DMA and its working now

Thanks