Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: Help with G3
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, all!

I am playing with G3 and I have noticed that when I dial VDN, I get "EventQueued" issued instead of "EventRouteRequest".
Can someone please tell me how to configure VDN in G3 to work with IR?

Thanks,
Vic

Title: Help with G3
Post by: Ramesh Pitchumani on January 01, 1970, 12:00:00 AM

Hi Vic:

You need to have an "Adjunct oute" step in the VDN that acts as a route point. This adjunct oute step is to be given for the ASAI extension that is programmed in G3.

Also you need to give a "waitstep" of 4 to 5 seconds following the adjunct oute step. These two steps will make a VDN work as a route point so that Genesys router can take control of the call.

Thank you,
Ramesh.

Title: Help with G3
Post by: Vic on January 01, 1970, 12:00:00 AM

Thanks, Rameesh!

It worked :)