Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Grzegorz Ostrowski on January 01, 1970, 12:00:00 AM
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After CCpulse installation all statistics have TimeProfile "default".
I have 3 questions:
1) How is default defined
2) Where can I see definition for defalult TimeProfile (in StatServer application I can see only CollectorDefault define as Growing,00:00+00:15)
3) Where can I define new TimeProfile to be visible in CCPulse (when I have defined new one in CM I couldn't see it in CCPulse while trying to change statistic Properties)
Grzegorz
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Hi Grzegorz:
I am a bit confused. I have TWO statservers, one for CCPulse and the other for CCAnalyzerDataSourcer.
The CCPulse StatServer does not have an option "TimeProfile". But the CCAnalyzer StatServer does have this option "TimeProfile". Also we can create new TimeProfiles in the Data Modeling Assistant (DMA) under the Statistical Parameters section. As soon as we create a new TimeProfile in the DMA, it appears in the CCAnalyzer StatServer OptionTimeProfile.
But where do you specify the TimeProfile in CCPulse? I do not see any place where we mention it.
Thank you,
Ramesh.
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Hi Grzegorz:
"TimeProfile" section is defined in the StatServer options. After you create a new "TimeProfile" subsection, you need to restart the StatServer for the changes to takeeffect.
Pages 2628 of the StatServer Users guide (6.1) explains different examples for the "TimeProfiles".
CollectorDefault define as Growing,00:00+00:15 This option is for resetting the Statistics every 15 minutes which is typically used for the CCAnalyzer.
For CCPulse application, you probably do not need the statistics to be reset every 15 minutes. StatServer Users guide explains it well.
Hope this helps.
Thank you,
Ramesh.