Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ralph on January 01, 1970, 12:00:00 AM

Title: Average Speed of Answer in CCpulse
Post by: Ralph on January 01, 1970, 12:00:00 AM

Does anybody know how to get Average Speed of Answer statistic in CCPulse?

Can I build my own statistics in CCPulse using arithmetical operators and existing statistics? (then I would be able to define it as TotalAnswered/NumberAnswered.

Ralph

Title: Average Speed of Answer in CCpulse
Post by: Mike on January 01, 1970, 12:00:00 AM

For the average speed of answer, that would be the same as Average Dist. time which is a template option under queues for average time. Hope I am not way off key for your question.