Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lorenzo on March 08, 2010, 02:26:02 PM

Title: Genesys - Microsoft CCF integration
Post by: Lorenzo on March 08, 2010, 02:26:02 PM

Hello,

I would like to know if you encountered a Genesys - Microsoft CCF integration and what are the difficulties of such an integration.
I only found some business documents but no technical ones regarding this integration.
Is there a specific desktop integrated into Microsoft CCF which would handle all the call and email functionalities that Genesys usually handle with GAD ?

Thanks for your help

Title: Re: Genesys - Microsoft CCF integration
Post by: Lorenzo on March 18, 2010, 10:58:49 AM

Any feed back on this subject ?