Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tambo on March 09, 2010, 07:14:37 PM

Title: no logs in SCI
Post by: Tambo on March 09, 2010, 07:14:37 PM

Hi,

I hope someone can help.........in SCI we have no logs registering of any type. I have checked the DB server and this is set up correctly with verbose at all

any ideas?

Title: Re: no logs in SCI
Post by: Timur Karimov on March 09, 2010, 07:50:10 PM

check the next things:
1. you solution have the propertly configured message server
2. you application have the propertly configured connect to this message server

WBR Thaler

Title: Re: no logs in SCI
Post by: hernan75ar on March 09, 2010, 07:53:55 PM

Verify where to allocate the log?
Is configured correctly?

Title: Re: no logs in SCI
Post by: Tambo on March 11, 2010, 09:25:32 PM

I've had a look at this in SCI, when I click on configure logs it brings up the wizard. do I need to follow this through to get this working?

I didn't want to try this incase I messed things up

Title: Re: no logs in SCI
Post by: hernan75ar on March 16, 2010, 01:34:52 PM

You can do it both ways with the wizard or manually, which I saw in my experience is that you must check the destination folder is created correctly.
Sometimes that's the reason.

Title: Re: no logs in SCI
Post by: Tambo on March 16, 2010, 05:41:28 PM

Hi,

Thanks for this, it was the destination folder which had an extra part on the end and when I restarted the message server it all worked.

cheers

Tambo