Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: phil on March 10, 2010, 09:11:17 AM

Title: Version not updated in CME
Post by: phil on March 10, 2010, 09:11:17 AM
Hi there,

After updating cfg_dbserver from 7.6.000.8 to 7.6.000.14 the previous version is still displayed in ConfigManagerEnvironment.
This makes no sense to me and i doublechecked everything. I know, this might not be a critical issue but im looking forward to ideas.

Cheers

Phil
Title: Re: Version not updated in CME
Post by: Timur Karimov on March 10, 2010, 09:47:27 AM
[quote author=phil link=topic=5391.msg23462#msg23462 date=1268212277]
Hi there,
After updating cfg_dbserver from 7.6.000.8 to 7.6.000.14 the previous version is still displayed in ConfigManagerEnvironment.
This makes no sense to me and i doublechecked everything. I know, this might not be a critical issue but im looking forward to ideas.
[/quote]

hi. just think about the method of update the configuation data =) then you upgrade primary config server  - there is no config service in you enviroment to do the config data update. so, you can patch this data in database or just forget about it =)


WBR
Title: Re: Version not updated in CME
Post by: phil on March 10, 2010, 09:58:40 AM
Hi Timur,

thanks for your quick response. of course, if i switch off the primary dbserver, CME is in Read Only Mode and cant update Data.
But i startet the upgrade with the backup part of cfg_dbserver and just after this i upgraded the primary, so i assume, that this change should have been updated in the Config DB, at least for the Backup cfg_dbserver...

Greets

Phil
Title: Re: Version not updated in CME
Post by: catanirex on March 10, 2010, 11:47:19 AM
Right click on the app in CME, choose Wizard/Configure and add correct version number manually...
Need to have Wizards installed on CME box.
Title: Re: Version not updated in CME
Post by: phil on March 10, 2010, 12:34:33 PM
So i fixed this by a simple SQL Update:
[tt]
UPDATE SET
version='7.6.000.14'
FROM
cfg_application
WHERE
dbid in(334,335)
[/tt]

But the question still persist: Why is the version number not updated even if its's the back up application of cfg_dbserver i updated and the primary is running meanwhile?

Sorry catanirex, but unfortunately i'm already done. This would have been the most handy way but im not much into Wizards, tho they're configured at out platform. Thanks for this advice anyway. I will remember this when upgrading confserv  ;)

Cheers

Phil