Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pmlanning on March 10, 2010, 10:18:29 PM
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I am new to the hold genesys stuff, so I am looking for a little direction.
I know how to do that actions, and thresholds for things like # of calls holding, or time etc.
What they want to be alerted on if there are less than 10 reps in the queue. I am unsure how to set a threshold against an actual queue.
Am I missing something so simple??
Any help would be great appreciated.