Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: Rls 25.4 support
Post by: Vic on January 01, 1970, 12:00:00 AM

Does anyone know if Genesys support Nortel Meridian release 25.4 in G5.1.5?

Thanks,
Vic

Title: Rls 25.4 support
Post by: Rory on January 01, 1970, 12:00:00 AM

Vic,

We are operating on rls 25.4 with Genesys (Outbound) v5.1. No problems.

Rory

Title: Rls 25.4 support
Post by: Vic on January 01, 1970, 12:00:00 AM

Does Genesys support it?

We were told that G5 is only supprted upto 25.3.(weird...)
Starting from 25.4 we need G6.1 or above.
Did you need some kind of special agreement with Genesys? Or is it actually a supported version?

Title: Rls 25.4 support
Post by: Rory on January 01, 1970, 12:00:00 AM

Vic,

Good question. We've never really gone to Genesys direct for support as most is inhouse or 3rd party supported. Hence I'm not entirely sure regarding the official position, but rls 25.4 doesn't really alter anything in terms of the routing and MLink interfaces so I'd be surprised if there were issues beyond that Genesys would obviously prefer us to upgrade ;)

Rory

Title: Rls 25.4 support
Post by: Vic on January 01, 1970, 12:00:00 AM

Is there like a simple list that tells me what is affected in 25.4?

Title: Rls 25.4 support
Post by: Rory on January 01, 1970, 12:00:00 AM

Vic,

Sorry got it wrong. We are on 25.15 and will go to 25.4 later this year.

Rory