Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mjenkins on March 17, 2010, 09:46:27 AM

Title: CCPulse automated Email or SMS
Post by: mjenkins on March 17, 2010, 09:46:27 AM

Does anyone know if it is possible to generate an automated Email (or SMS) from CCPulse. 

I want to send information to senior managers periodically during the day to notify them of daily performance.    As I'm sure you all know, they will only look at something that is put right in front of them and are not always in a place where they can look at CCPulse

thanks

Mike

Title: Re: CCPulse automated Email or SMS
Post by: tony on March 17, 2010, 11:51:24 AM

? If it's a regular report you are after, you could use CCA>Hyperion and set up a Job to send the periodic results to them?

(Assuming you have both Hyperion (Brio) and the Broadcast Server installed....)

T

Title: Re: CCPulse automated Email or SMS
Post by: Tambo on March 21, 2010, 03:21:28 PM

Hi,

I'm trying to do the same and we need to load email (outlook express) onto the server that CCPulse and SCI are on because we want emails from both. There is a script within the framework manual that needs to get loaded also for this to work.

I haven't got to the end of this yet to tell you if it works.....will update

Tambo

Title: Re: CCPulse automated Email or SMS
Post by: ecki on March 22, 2010, 08:36:22 AM

Hi,

This script is just a sample script which allows you to send an simple email with body which you have to build. It does not send the whole ccpulse template with actual statistics. Honestly you would be better off to use Hyperion/Brio to distribute historical statistics via email. It is much easier to build and more robust.

cheers.

e.