Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tony on March 18, 2010, 08:42:31 AM

Title: Genesys "How To..." Guides for Reporting?
Post by: tony on March 18, 2010, 08:42:31 AM

Hello everyone!

I've been getting more and more requests to expand some of my Guides, specifically around the Reporting aspects. I wondered if it might be worthwhile creating some "How To..." Guides, to supplement the originals?  I was thinking of;

CCA (Stats, Objects, ETL, DMA Layouts, Table/View structure, Hyperion/Brio reports (Designer, On Demand and Broadcasts)
CCPulse+ (Stats, Objects, Views, Templates, Thresholds and Actions)

I'd rather not do this, if there is little interest - so I'd appreciate your feedback in the Poll...

Thanks!

Tony

Title: Re: Genesys "How To..." Guides for Reporting?
Post by: tony on March 31, 2010, 09:25:30 AM

126 Views and only 11 Voters...  ???

I'll close this in a week - if the uptake isn't higher, I'll assume that it is not worthwhile providing an in-depth guide for Reporting.

Tony

Title: Re: Genesys "How To..." Guides for Reporting?
Post by: Adam G. on March 31, 2010, 08:22:05 PM

Hi Tony,

Long time no speak.

What would be great is if you publish a best practise for CCA and CCP. For example, which of the standard reporting templates you'd deploy in CCA as standard.

Keep up the good work,

Pavel

Title: Re: Genesys "How To..." Guides for Reporting?
Post by: GENNEG on April 03, 2010, 10:26:20 AM

Hi Tony,

Reporting guide would be of real helpful & Worth.

Keep up your good work.

Cheers.