Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: New... on March 18, 2010, 05:15:11 PM

Title: Playing Treatments in target block
Post by: New... on March 18, 2010, 05:15:11 PM

Hi,

I need help in playing announcement, holdmusic and collect digits in the same target block. The target timeout is set to 90 sec. Announcement plays for 5 sec and holdmusic for 10 sec and Play announcement and collect digits for 10 sec (5sec prompt and 5 sec digit timeout). If the digit entered by the caller is 1, I need to exit the block orelse continue to play the hold music till timeout 90 sec is reached.

I have used the Play Announcement, Music and Play announcement&collect digits treatment, but the input is not recognised and it starts playing the Announcement and hold music till the timeout is reached :(

I tried verify digit treatment, but not sure how to mention EXIT on success of verify digit treatment.

Any clue???  Thanks.

Title: Re: Playing Treatments in target block
Post by: René on March 18, 2010, 08:33:36 PM

Hi,

What switch do you have?

R.

Title: Re: Playing Treatments in target block
Post by: rpenney on March 19, 2010, 12:35:04 AM

I dont believe you can do it in the busy treatments of a Target block. There is no way to check the result.

One way would be to do a short Target with the Ann and Hold with a timeout of 15 secs, if not routed do the play and collect, check the result and either target for another 70 seconds or do whatever if they pressed 1

Title: Re: Playing Treatments in target block
Post by: New... on March 19, 2010, 02:55:52 AM

We are using SIP Server + Stream Manager

Title: Re: Playing Treatments in target block
Post by: New... on March 19, 2010, 02:58:58 AM

Hi rpenney,

Yes..we have done in the same way you have mentioned... But just wanted to know whether we can do in the same target block. There is an object named verify digit which i feel can verify the caller entered input. But am yet to check that.

Title: Re: Playing Treatments in target block
Post by: New... on March 22, 2010, 04:42:05 AM

Update:

Verify digits is not supported by SIP server. Hence, added the aan, hold music, play announcement and collect digits in Target block and checking the user input outside the target block and based on input provided either playing the hold music (for remaining sec) or recording the voice mail.

Thanks for all your inputs.