Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on March 18, 2010, 06:07:28 PM

Title: CCPulse Access Rights
Post by: PFCCWA on March 18, 2010, 06:07:28 PM

hello,

I want to restrict user access within CCPulse - is this done within the security tab of persons in CME?

I thought the ranks tab in the same record would do this (ie user/administrator) but a 'user' can still create new views for example.

Thanks,

WA

Title: Re: CCPulse Access Rights
Post by: René on March 18, 2010, 08:36:56 PM

Hi,

IMHO ranks are the only way you can restrict the user as CCPulse+ configuration object like templates, views, workspaces are not stored in Genesys configuration. So permissions won't help you here.

What are you trying to achieve?

R.

Title: Re: CCPulse Access Rights
Post by: Sam2010 on March 18, 2010, 11:54:23 PM

You can create a special access group and then put all your restricted users in there.

Then depending on what you want to filter, edit the object properties and remove the  access of that newly created Access Group ( No access). But make sure the newly created Access Group has read and execute access to those objects you want it to have.

For example:

You want these restricted users don't see specific DNs: go to that DN and edit the properties. Change the access and remove the access of your newly created access group. If you have regrouped the DNs under a folder just edit the folder properties then  and it will affect all the DNs in that folder.

You can do the same for any object instead of DNs. i. e. Places, RPs, even the whole switch

Hope that helps,

Cheers,

Title: Re: CCPulse Access Rights
Post by: PFCCWA on March 19, 2010, 11:08:45 AM

I want to restrict a users access to modify or delete a workspace or workspace view.

At the moment all the wizard options are blocked but the user can still accidently delete a view or save it afterwards.

How do I prevent this from happening?

Thanks,

WA

[quote author=René link=topic=5415.msg23561#msg23561 date=1268944616]
Hi,

IMHO ranks are the only way you can restrict the user as CCPulse+ configuration object like templates, views, workspaces are not stored in Genesys configuration. So permissions won't help you here.

What are you trying to achieve?

R.
[/quote]

Title: Re: CCPulse Access Rights
Post by: Steve on March 20, 2010, 04:55:26 PM

Rene is right this is outside of Genesys, you need to look at setting permissions on the directory that holds the .stg on the PC. (Group policies?)

 

Title: Re: CCPulse Access Rights
Post by: Tambo on March 21, 2010, 03:13:34 PM

Hi,

We have given read only rights to all users except ourselves to the network path that the stg ccpulse files are stored e.g  f/ genesys/ ccpulse/ ccpulse views. This is the only way we found to do this.

Title: Re: CCPulse Access Rights
Post by: René on March 21, 2010, 09:13:43 PM

Hi,

As already mentioned in previous post(s) the only way how you can restrict the users from changing workspace is using Windows security/permissions. Simply make all CCPulse+ files (templates, workspaces etc.) read-only and that's it. Users still be able to close existing view(s) or create a new one based on predefined templates but these changes will be lost once CCPulse+ application is closed.

R.