Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: G3n35Y5 on March 23, 2010, 12:34:53 PM

Title: No. of agents who log in during an interval - CCA
Post by: G3n35Y5 on March 23, 2010, 12:34:53 PM

Hi,

I have to create a report in Hyperion in which I need to compute total number of agents who log in during a specific interval. Could anyone please let me know any way to create the same?

Thanks in advance..

Title: Re: No. of agents who log in during an interval - CCA
Post by: tony on March 23, 2010, 12:45:18 PM

Please use the Search facility to view posts on this subject - there are many! :)

Tony

Title: Re: No. of agents who log in during an interval - CCA
Post by: G3n35Y5 on March 30, 2010, 09:13:15 AM

Sorry, I haven't been able to find any of the posts on the same. Just to clarify, I need 'Total no of agents who login during an interval' and not 'Total agents logged in for an interval'. Please help..

Thanks..

Title: Re: No. of agents who log in during an interval - CCA
Post by: ecki on March 30, 2010, 09:25:27 AM

Hi,

Unfortunately that is not achievable via CCA. Use CCON or ICON/Infomart or StatServer "LOGIN" table.

E.

Title: Re: No. of agents who log in during an interval - CCA
Post by: imaki on April 01, 2010, 08:32:37 AM

I think you can make a DNAction with MainMask AgentLogin to Regular DNs. That should count momentary login actions.