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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on March 24, 2010, 01:10:37 PM

Title: SCI not connected to dbserver
Post by: vma on March 24, 2010, 01:10:37 PM

Hello again,
I have a strange problem. I have installed framework on a machine and everything works great but then I had to have a dedicated machine for databases so I installed the Log dbserver on that machine. Now SCI doesn't want to connect to the dbserver anymore. Anything special I have to do if it's cross multiple server installation? I have connections to the SCS and the DAP which is tested so it's good.
Thank you!

Title: Re: SCI not connected to dbserver
Post by: cavagnaro on March 24, 2010, 01:52:18 PM

Is LCA installed as well?

Title: Re: SCI not connected to dbserver
Post by: vma on March 24, 2010, 02:24:49 PM

LCA is installed and working

BTW here is what I get in the DBServerLog log:
[quote]************************************
LCALayer: REventRegistered on LCA...
************************************
GServer: new_client: fd=300, found server=292
14:23:21.914 Trc 04521 New client 3268 connected from '10.99.162.11'
14:23:36.399 Std 04523 Connection to client 'Unknown' closed, reason ''client disconnected''
Client Unknown is being closed. Current numofclients=1 [/quote]

Title: Re: SCI not connected to dbserver
Post by: cavagnaro on March 24, 2010, 03:06:21 PM

You have:
Server 1:
CfgServer installed on


Server 2:
LCA
DBServer_LOG

On CME:
LOG_DAP pointing to DBServer_LOG with new configuration

Right? What does MessageServer logs say?

Title: Re: SCI not connected to dbserver
Post by: catanirex on March 24, 2010, 03:40:48 PM

Which database server are you using? MS-SQL or Oracle?

In order for Genesys DBServer to work, you also need to install the Oracle client or MS-SQL Native client on the same box as DBServer.

Title: Re: [Solved] SCI not connected to dbserver
Post by: vma on April 14, 2010, 08:56:13 AM

For some reason the port I was using for DBServer_Log (2220) was closed or something but once I changed it everything works fine.
Thank you!

Title: Re: SCI not connected to dbserver
Post by: vma on May 25, 2010, 08:32:24 AM

I'm back with this problem. After a while I noticed that the connection is not as it is upposed to be.
In fact in SCI if I select 'Centralized Log', Alarm History' or 'Audit' in the title bar it sais that it is connected to DB server. If I select any other options like Applications or Hosts... it sais not connected to DB server. I have looked in the logs and all seems OK, there are no errors.
Any ideeas?
Thank you,
Mihai

Title: Re: SCI not connected to dbserver
Post by: vma on May 25, 2010, 04:38:26 PM

I downgraded SCI from 802 to 801 and I don't get the "not connected to DB server" message anymore. Still no alarms are raised. I shut down a server and in hots it sais it's down but no alarms. I shut down some applications from services still no alarms even if it sais the app is down.
What else should I do? SCI is connected to SCS, LOG_Dap and Configuration Server.

Title: Re: SCI not connected to dbserver
Post by: vma on May 26, 2010, 09:39:27 AM

solved it :)
SCS is starting as SYSTEM account and SYSTEM didn't had rights on alarms.

Thank you!