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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gremlin on March 26, 2010, 03:39:57 AM

Title: Blind transfers with GVP on H.323
Post by: Gremlin on March 26, 2010, 03:39:57 AM

Has anyone integrated GVP with Avaya via H.323 before ?

We did a simple test and was able to get GVP  to receive and answer the inbound call from PBX. GVP is also able to capture and play back (repeat) the DTMF input from caller. However we cannot make a call transfer (blind tx) to another ext from GVP.

Anyone had any similar experience do share...

Btw anyone knows if Avaya supports either
a) H450.2 Transfer or
b) Transfer via H.225 empty capability set.

thanks in advance

Title: Re: Blind transfers with GVP on H.323
Post by: Fra on March 26, 2010, 10:03:26 AM

[quote author=Gremlin link=topic=5438.msg23668#msg23668 date=1269574797]

Btw anyone knows if Avaya supports either
a) H450.2 Transfer or
b) Transfer via H.225 empty capability set.

thanks in advance
[/quote]

As far as I know, it should support H.225 but not H450.2.

Fra