Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Neeraj on March 29, 2010, 08:41:06 AM

Title: Genesys T-server and IP based contact center
Post by: Neeraj on March 29, 2010, 08:41:06 AM

Hi ,
My application gets telephony events using the genesys t-lib api. If the switch for my application were to migrate to an IP based Contact Center solution , would it entail any changes ? The data flow is as follows :

Switch --------------------> T-Server -------------------> MyApplication

Title: Re: Genesys T-server and IP based contact center
Post by: CTIgem on March 29, 2010, 12:47:03 PM

Shouldn't be.
SIP server will take care it for you.

Title: Re: Genesys T-server and IP based contact center
Post by: genshee on April 01, 2010, 12:38:48 PM

What type of switch?  SIP Server should work great you would just need a map from the switch to the SIP server and a DN type of trunk back to the switch.