Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on March 30, 2010, 07:50:39 PM

Title: Agent group report with a muti-skilled agent
Post by: CTIgem on March 30, 2010, 07:50:39 PM

CCA reporting experts out there!
How do you get number of calls taken from who is belong to multiple agent groups and has multiple skills?

Thanks.

Title: Re: Agent group report with a muti-skilled agent
Post by: cavagnaro on March 30, 2010, 09:23:37 PM

Create new reports with filters