Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on April 02, 2010, 12:46:58 AM

Title: Avaya Call Clasifier
Post by: GenesysNewbie on April 02, 2010, 12:46:58 AM

Hi guyz , can  u point what is this component? ( avaya componente i guess... )

Title: Re: Avaya Call Clasifier
Post by: krish_kk123 on April 12, 2010, 07:10:12 AM

Yes, this is a phisical card which is in inserted in the avaya cabinets. it is used to identify, detect and differenciate the call signals. Ex...identify if the call has reached voicemail at the destination, or has it been answered by the user, or if the lines are busy etc...

this is what I know...users please correct me if am wrong.

Title: Re: Avaya Call Clasifier
Post by: krish_kk123 on April 12, 2010, 07:13:40 AM

refer this document for more info

http://support.avaya.com/css/P8/documents/100068725

Title: Re: Avaya Call Clasifier
Post by: aakarach on April 21, 2010, 03:21:44 PM

Becareful with it I have experience with it, it needs to be setup correctly, engage avaya for this.