Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on April 02, 2010, 04:58:56 AM

Title: Pbx simulator
Post by: GenesysNewbie on April 02, 2010, 04:58:56 AM

Hi guyz,

What genesys sw (SIP or TDM) shold be used to work with this Genesys.Switch.Simulator ?

NEed to test outbound scenario

thanks

Title: Re: Pbx simulator
Post by: cavagnaro on April 04, 2010, 04:13:19 AM

?? It has its own TServer and "PBX" which is an emulation of an Avaya, read the documentation for further details, obviously there will be no CPD and advanced features.

Title: Re: Pbx simulator
Post by: Seb Reeve on April 06, 2010, 06:48:37 PM

There is CPD simulation for Predictive call testing - you can specify what statistical spread of results you want - and how long each result should wait before returning (e.g. answering machine should be 22% of calls and take 3 seconds, No answer 34% of calls and takes 23 seconds etc.)

The simulator provides a simulated Avaya Definity - but not with Expert Agent Selection (EAS - Skills based) - so it simulates Login to Group rather than logins to multiple skills...

Title: Re: Pbx simulator
Post by: GenesysNewbie on April 06, 2010, 07:12:52 PM

thanks u both.  THANKS FOr THE PATIENTE really apreciate

additional question this simulator is supossed to work with tdm or sip geensys version?

SIP:
Genesys SIP vs Simulator

OR TDM
Genesys - Simulator

wichs genesys version  should i install on the virtualmachine? Need to test outbound scenario.

thanks !

Title: Re: Pbx simulator
Post by: ecki on April 07, 2010, 01:13:44 AM

Simulator is here to simulate the tdm switch for th tserver, whereas the sip is software based technology.So we can say that sipserver is already soft switch so you do not need simulator.

Title: Re: Pbx simulator
Post by: krish_kk123 on April 12, 2010, 07:05:42 AM

Hi!

Can you anyone of you please tell me where to download the Genesys.Switch.Simulator  ?

Regards
Krish

Title: Re: Pbx simulator
Post by: ecki on April 12, 2010, 07:09:13 AM

I think it is part of the SDK. It cannot be downloaded separately.

e.

Title: Re: Pbx simulator
Post by: smile on April 13, 2010, 05:56:07 AM

why not, we have an access to software download and simulator is presented on the separate section. the other trouble is that generic t-server works only on windows platform and its version very old (6.5). may be, sdk contains more fresh version...