Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mike on January 01, 1970, 12:00:00 AM

Title: zip tones
Post by: Mike on January 01, 1970, 12:00:00 AM

We currently use Meridian 1 PBX and run Genesys 6.1. Does anyone know if zip tones are able to be used with it. If so, do you know a vendor or marketer?

Title: zip tones
Post by: Kent on January 01, 1970, 12:00:00 AM

What are the zip codes?

Title: zip tones
Post by: Mike on January 01, 1970, 12:00:00 AM

Zip tones does not give the agent to select to answer a call. They will hear a tone and the call is automatically put through to them.

Title: zip tones
Post by: Mike on January 01, 1970, 12:00:00 AM

It does not give the agent the choice to answer the call, the agent hears a tone and then the call is forced through.

Title: zip tones
Post by: Dennis on January 01, 1970, 12:00:00 AM

We have the exact set up here, exception being genesys 5.1.83, force answer is working fine in this environment. Genesys behave normally, so is the switch.

Kindly
Dennis D.

Title: zip tones
Post by: Rory on January 01, 1970, 12:00:00 AM

Dennis,

How are you achieving this? Are you assigning a queue to each agent and/or forcing it via a desktop application?

Rory