Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: yahoo on April 08, 2010, 03:47:28 PM

Title: OCM installation Error
Post by: yahoo on April 08, 2010, 03:47:28 PM

Hi All,

I have installed OCM on my laptop and when i try to open the OCM it gives me run time error

" no matching typelib is registered, or registered information is invalid"

pls let me know what does this mean by

Thanks

Title: Re: OCM installation Error
Post by: phil on April 09, 2010, 12:38:31 PM

hi there,

sorry, never seen this message before.

but it seems not to be a genesys-related error. maybe reinstallation of OCM solves the problem.

cheers

phil

Title: Re: OCM installation Error
Post by: Pranpong.S on April 12, 2010, 07:44:49 AM

Hi All
      Which OS and OCM version using on your labtop.
Pranpong
[color=red]2009 GCP7-CIV Genesys Certified Professional 7[/color]

Title: Re: OCM installation Error
Post by: bogdan on April 13, 2010, 10:42:26 AM

To install OCM I think you have a prerequsite, some wizards I think - I remember something about it before.

Bogdan

Title: Re: OCM installation Error
Post by: cavagnaro on April 13, 2010, 12:16:26 PM

Is MDAC already installed? Are you installing with FULL admin rights? Which OS are you using?

Title: Re: OCM installation Error
Post by: Dhanasekar on June 14, 2010, 09:56:27 AM

Hello,

I have faced the same issue,As I have been working with OB from past four Years.

"no matching typelib is registered".

Install the StarterApp-Activex Tool kit on your machine and check you will be able to open without issue.

RCA is typelib are not registered properly.