Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: MAUI.RAFA on April 09, 2010, 03:55:51 PM

Title: Acd call recording stopped at 10 min
Post by: MAUI.RAFA on April 09, 2010, 03:55:51 PM

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Hello guys!
I'm having a problem with the interaction between Genesys and my recorder Eyretel. When I have an ACD call in progress, the recording is stopped 10 minutes to complete.
Analyzing the logs of the recorder, I realized that my CTI sent the event: GenesysSource, EventReleased.

Can help me figure out which parameter of the Genesys I set this time?
Abs,
RR

Title: Re: Acd call recording stopped at 10 min
Post by: cavagnaro on April 09, 2010, 11:10:22 PM

None, it is an event that your PBX causes, check the logs to determine from where it came from.