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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bogdan on April 09, 2010, 06:34:40 PM

Title: OCS 71 Predictive with seizing
Post by: bogdan on April 09, 2010, 06:34:40 PM

Hello,

I'm trying to move to Predictive with seizing but I can't even start the campaign, it gives me the following error in OCM:
Invalid parameter - Error code: 10

Moving from a standard predictive mode other things besides asm=true what do I have to do just to get it going?

Best Regards

Title: Re: OCS 71 Predictive with seizing
Post by: bogdan on April 13, 2010, 09:28:18 AM

After making the required configurations of the dialogic cards and campaings in CME, when I try to start the campaign in OCM it gives me the some errors http://www.mypicx.com/04132010/ocs71/ (sorry but my upload folder is write protected)

Has enyone encoutered this before?
note: all my server components are 7.1 and option asm=true in ocm

This is a snipp from OCS logs for this campaign:
[code]sageType:    GSW_CM_ReqStartDialing
  ReferenceID:    22
  CampaignDBID:    114
  GroupDBID:      853
  DialMode:        4
  OptimizeBy:      3
  OptimizeGoal:    80
  GroupCampStatus: 0
  Error:          0
  ErrorMessage:
  Properties:
15:32:38.764> OCM_Response (Socket:16):
  MessageType:    GSW_CM_EvError
  ReferenceID:    22
  CampaignDBID:    114
  GroupDBID:      853
  DialMode:        0
  OptimizeBy:      0
  OptimizeGoal:    0
  GroupCampStatus: 4
  Error:          10
  ErrorMessage:    (null)
  Properties:[/code]

Regards