Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 19, 2010, 03:32:11 PM

Title: No agent_id on SM recordings
Post by: cavagnaro on April 19, 2010, 03:32:11 PM

Hi guys,
I have an issue with SM, I did an update to last version and now SM wont add the agent_id and place into the recorded file name...any ideas why? I checked the parameter and it is there...so what can be wrong?

Title: Re: No agent_id on SM recordings
Post by: René on April 19, 2010, 06:45:18 PM

Hi Cav,

Do you see in the log that SIP Server sends correct filename with the request? What was the original and new version of Stream Manager?

R.