Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dmicu on April 22, 2010, 02:41:52 PM

Title: Email statistics per tenant
Post by: dmicu on April 22, 2010, 02:41:52 PM

Hello,

I have this problem in CCPulse:
- my Java stats for Interaction Queue are functional ;[eServiceInteractionStat.jar]
- my java stats per tenant are not populated at all;[eServiceContactStat.jar]
In the options of the StatServer, in java-extensions I put both eServiceContactStat.jar and eServiceInteractionStat.jar on 'yes'.

Are these stats per tenant ever worked for you?

Thanks,
Diana

Title: Re: Email statistics per tenant
Post by: catanirex on April 22, 2010, 06:12:40 PM

Does your StatServer have a connection to UCS? And is the UCS option enable-reporting=true?
And UCS a connection to the Statserver.

Title: Re: Email statistics per tenant
Post by: dmicu on April 23, 2010, 10:38:08 AM

Yep. :(
But still, no values.
On the tenant, the stats with values are Waiting Processing and In Processing.
All the rest [Entered, Terminated, Redirected, Forwarded, Transfers, Responded, Outbound, Internal, Not submitted] are 0, even I had a lot of email entered and forwarded and ...

Title: Re: Email statistics per tenant
Post by: René on April 23, 2010, 06:16:26 PM

Hi Diana,

Please check that eServiceContactStat.jar file is present in the StatServer's Java Extensions folder.

R.

Title: Re: Email statistics per tenant
Post by: Nick on April 27, 2010, 05:01:02 AM

From memory, the 'tenant' statistics are available on the tenant, but the 'queue' statistics are not.

Which is annoying.  These Java statistics don't seem to have the same flexibility as regular statistics.

Title: Re: Email statistics per tenant
Post by: dmicu on April 29, 2010, 11:53:47 AM

You were right with the Stat Server in the connections of UCS.
Only that when I added it, by mistake as connection protocol I put addp.
When I deleted addp, it was OK, my stats are populated now.
Thanks everybody!
Diana