Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Litchie on April 26, 2010, 06:37:39 PM

Title: CoBrowse Server
Post by: Litchie on April 26, 2010, 06:37:39 PM

Hi,
    I have the below questions reg cobrowsing

1. Does cobrowser server need a seperate DB and DB server.? or it can just use the same ucs DB
2. If cobrowse server can use the ucs DB where we have specify the connection parameters. Is there any option?

Kindly give me some pointers.

Thanks,
Litchie

Title: Re: CoBrowse Server
Post by: René on April 26, 2010, 07:08:20 PM

Hi Litchie,

[quote]1. Does cobrowser server need a seperate DB and DB server.? or it can just use the same ucs DB[/quote]
You can use UCS database. There is no need for DBServer as CoBrowse uses JDBC to connects to the database so JDBC enabled DAP is sufficient.

[quote]2. If cobrowse server can use the ucs DB where we have specify the connection parameters. Is there any option?[/quote]
Just add JDBC enabled DAP to Connection tab of Co-Browsing Server application.

I think that CoBrowse installer (KANA) will ask you for DB connection information as well but not sure about that.

R.