Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on April 27, 2010, 02:02:59 PM

Title: Can I replace Content analyzer by screening rules?
Post by: vma on April 27, 2010, 02:02:59 PM

I would like to know in which language a mail is. The customer didn't want to buy content analyzer so I must use screening rules. Is this possible? As far as I found out the screening rules only return true or false. Can apply more than one rule for a mail and get a percentage of these rules being true/false?
In other words if I get the most 50 words used in english, can I apply a rule to see if some of them are used?

Regards,
Mihai

Title: Re: Can I replace Content analyzer by screening rules?
Post by: René on April 27, 2010, 06:11:49 PM

Hi Mihai,

You're correct - screening rules return true or false. Even MultiScreen object won't help as it always returns just single matching rule (if any).

In the past, I played a bit with language identification/guessing engines and the results were quite interesting. It should be possible to use such engine and develop a media server (ESP) that will analyse the text and returns identified language.

R.

Title: Re: Can I replace Content analyzer by screening rules?
Post by: mth30 on April 29, 2010, 08:01:35 AM

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