Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dbleela on April 29, 2010, 09:28:22 AM

Title: Prefix access
Post by: dbleela on April 29, 2010, 09:28:22 AM

Hi,

  We are using Genesys 7.5 version, using Audio code for PRI, we had created many campaigns and configured the access code for the same in the Audiocode and given the access in the dialer.

My problem is some of the callers are misusing the prefix access in one campaign to another campain. for example

X campaign access code is 7
Y campaign access code is 9

X campaign callers are misusing the Y campaign access code. if any option for restrict the misusing the access code.

pls reply

Title: Re: Prefix access
Post by: Fra on April 30, 2010, 10:01:25 PM

It depends where the access code is configured.

Fra

Title: Re: Prefix access
Post by: dbleela on May 03, 2010, 09:24:32 AM

PRI connected in Audiocode device and prefix also configured in Audiocode, same has been configured in Configuration Manager.

Title: Re: Prefix access
Post by: dbleela on May 13, 2010, 09:13:48 AM

Hi all,

  any one can give the solution for this.

Title: Re: Prefix access
Post by: René on May 13, 2010, 04:36:14 PM

Hi dbleela,

It's quite hard to help as you haven't posted any information like log, configuration dump etc. we could analyse. The only recommendation I can give is to check log of OCS and TServer to ensure that correct prefix is used before the call is passed to Audicode. If it isn't then you should review you configuration and analyse OCS/T-Server logs in detail. If it is then you should focus on Audiocode.

R.