Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: phil on April 30, 2010, 10:12:34 AM

Title: [SOLVED] CME- Freeze
Post by: phil on April 30, 2010, 10:12:34 AM

Hi there,

on certain conditions CME (latest version 7.6.001.03) freezes and is no longer useable till restart.

had the finder open and a few other objects. when highlighting several objects in a childfolder of CME- Browser with mouse dragging the error above occurs. no error msg  is prompted.

is that a known issue to some of you?

Title: Re: CME- Freeze
Post by: phil on April 30, 2010, 10:29:45 AM

I could also reproduce it after a downgrade to 7.6.001.01.

Title: Re: [SOLVED] CME- Freeze
Post by: phil on April 30, 2010, 11:51:45 AM

This happens if you highlight object 2-3 times serially, even if just the CME main window is used. Right-click on the CME tab in the task bar fixes it.

Nevertheless, no proper behaviour.

Title: Re: [SOLVED] CME- Freeze
Post by: cavagnaro on April 30, 2010, 06:09:05 PM

Have you tried on different computers? Seems more to me like a process issue...