Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jamesmurphyau on May 05, 2010, 05:23:05 AM

Title: Attach data after a call has ended
Post by: jamesmurphyau on May 05, 2010, 05:23:05 AM

How do I do this?

Is there an option that can leave a call available to attach data for X amount of seconds (for every call) ?

I know I can use a UserEven LOCKCALL but that would require the softphone to do it on each call...

We are using SIP TServer 8

Title: Re: Attach data after a call has ended
Post by: jamesmurphyau on May 10, 2010, 03:11:30 AM

anyone? post got pushed back with all those spammers posts :/

Title: Re: Attach data after a call has ended
Post by: ecki on May 10, 2010, 06:39:36 AM

Hi,

There is one option  sip-call-retain-timeout which looks like have the similar functionality as the TDM TServers option call-delete-delay-msec. It should retain the call in SIP server memory for configured milliseconds. But the question is, for what purpose and in which situations do you want to use this? If for reporting purpose I am quite skeptical that the TServer delay option, if it works at all, would be taken in consideration by GIM ETL during data transfer from ICON to GIM what so ever. Infomart has its own mechanism for KVP attached after call ended which must be delivered via user event. The timeout option is then "user-event-data-timeout".

E.

Title: Re: Attach data after a call has ended
Post by: jamesmurphyau on May 11, 2010, 01:40:03 AM

yeah it was for informat..

thanks for the response - i'll use userever to attach data